Grand Naniloa Hotel

Revealed Resort Review

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(844) 665-8290 or (808) 969–3333
93 Banyan Dr, Hilo

Note: This resort has gone under extensive renovations and is now part of the Hilton DoubleTree family. We will be re-reviewing it soon.

The two buildings at this resort have two personalities. Mauna Loa is priced less and, even though they made changes to the bedding and floors, they didn’t replace all the furniture or update the bathrooms, so it looks a bit odd. But you may be able to catch an oceanview. The Mauna Kea building rooms were all updated. The look is modern but pretty stark, and sounds echo easily around the room and down the uncarpeted hallways. Avoid adjoining rooms if you don’t plan to use the door, because you can easily hear your neighbor. The flooring tile varies from wing to wing; some seems cleaner than others. In the new rooms some things they got right, like hand-held shower heads. Other things they got wrong, like the TV mounted waaaay up by the ceiling and no desk lamp, side chair or table. At press time, all renovations had stopped, and the buildings were left half-painted. There is a new owner, and the hotel is currently in flux. The pool deck could use a good powerwashing and some chairs. We were told that people keep taking the chairs because the property is open to the public for beach access. (It is a common problem on Banyan Drive.) A light continental breakfast is served in the lobby, but there is no restaurant at the hotel. The common areas are clearly not renovated and badly need it. Elevators can be a long wait. The separate wing is going to remain closed for now, we were told. On the up side, oceanfront deluxe rooms are very nice and nearly directly over the water. No other resort in Hilo gets you this close to the ocean. The suites are also nice on the corners of the Mauna Kea building with wrap-around lanais and full-size refrigerators and kitchenettes. They have one of the nicer properties on Banyan Drive, so the potential to be the stand-out is there, but at the moment it feels undone at best, and, at worst, a mess. The hotel was being rebranded and completely renovated as a Hilton DoubleTree at press time. Call ahead to check on construction. We will re-review it after the dust settles. Rooms (425 sq. ft.) are $82–$175. Suites (800 sq. ft.) are $295. Discounts available.

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Resort at a Glance

  • 265 rooms
  • Pool
  • Coin-op laundry
  • Empty fridge in Mauna Kea building rooms only
  • Lanais on ocean facing Mauna Kea rooms only
  • Microwaves upon request are $5 per day
  • 4 conference rooms
  • 24-hour business center
  • Free high-speed Internet access in Mauna Kea building
  • Free Wi-Fi in lobby
  • Nine-hole golf course (off-site)

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What Readers Have to Say

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- D. Pulley, CA