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Grand Naniloa Hotel

Revealed Resort Review

All Revealed Reviews by Hawaii Revealed

(844) 665-8290 or (808) 969–3333
93 Banyan Dr, Hilo

Note: This resort has gone under extensive renovations and is now part of the Hilton DoubleTree family. We will be re-reviewing it soon.

The two buildings at this resort have two personalities. Mauna Loa is priced less and, even though they made changes to the bedding and floors, they didn’t replace all the furniture or update the bathrooms, so it looks a bit odd. But you may be able to catch an oceanview. The Mauna Kea building rooms were all updated. The look is modern but pretty stark, and sounds echo easily around the room and down the uncarpeted hallways. Avoid adjoining rooms if you don’t plan to use the door, because you can easily hear your neighbor. The flooring tile varies from wing to wing; some seems cleaner than others. In the new rooms some things they got right, like hand-held shower heads. Other things they got wrong, like the TV mounted waaaay up by the ceiling and no desk lamp, side chair or table. At press time, all renovations had stopped, and the buildings were left half-painted. There is a new owner, and the hotel is currently in flux. The pool deck could use a good powerwashing and some chairs. We were told that people keep taking the chairs because the property is open to the public for beach access. (It is a common problem on Banyan Drive.) A light continental breakfast is served in the lobby, but there is no restaurant at the hotel. The common areas are clearly not renovated and badly need it. Elevators can be a long wait. The separate wing is going to remain closed for now, we were told. On the up side, oceanfront deluxe rooms are very nice and nearly directly over the water. No other resort in Hilo gets you this close to the ocean. The suites are also nice on the corners of the Mauna Kea building with wrap-around lanais and full-size refrigerators and kitchenettes. They have one of the nicer properties on Banyan Drive, so the potential to be the stand-out is there, but at the moment it feels undone at best, and, at worst, a mess. The hotel was being rebranded and completely renovated as a Hilton DoubleTree at press time. Call ahead to check on construction. We will re-review it after the dust settles. Rooms (369 sq. ft.) are $82–$175. Suites (550–742 sq. ft.) are $295. Discounts available.

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Resort at a Glance

  • 265 rooms
  • $30 per day resort fee includes: internet, local and toll-free calls, valet or self-parking, daily two rounds of 9-hole golf and snorkel gear rental for two persons and some other items
  • Pool
  • Free 24-hour fitness room
  • Restaurant
  • Lounge
  • Shop
  • Conference room
  • 24-hour business center
  • WiFi resort-wide
  • Air conditioning
  • Elevator
  • Handicap accessible
  • Lanais
  • Daily housekeeping
  • Coin-op laundry
  • Free room safe
  • Empty fridge
  • Microwave
  • Coffee maker with free coffee daily
  • TV
  • All non-smoking resort
  • Cribs available
  • Only service dogs allowed

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What Readers Have to Say

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